Terms & Conditions

Please read before booking:

If your event includes a ceremony remember to check with your venue if they supply the extra chairs for registrars as you will need to allow for this.

General

The ‘Company’ is Balloonique. Trading as Balloonique The ‘Hirer’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods or equipment’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of hire.

Booking

A 50% or for chair covers only a £50.00 non refundable deposit is required to reserve your booking. Bookings can be made on our website on the home page. Deposits can be paid using credit or debit card over the phone.

Acceptance of Conditions

The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

Retention of Title

All goods remain the absolute property of Balloonique and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with Balloonique.

Cover Loss or Damage of Hired Equipment

The Customer assumes complete responsibility for loss of or damage to the hire products (Other than fair wear and tear) from the time the equipment is collected or delivered at the venue/premises, until it is collected. The charge will be the cost of replacing the equipment with new stock. Chair covers at £10.00 each and organza sashes at £3.00 each. For a full list of other prices please contact us.

Adverse Weather Conditions

We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them – Examples are; Aisle Runners getting wet & badly soiled (There may be an additional cleaning fee should the item be badly soiled or charged at replacement cost in the event cleaning fails), Swagging & Draping are intended as temporary constructions, severe weather conditions may affect the completed look. In the event of adverse conditions, it is Balloonique sole discretion on all outside decor if to provide the hired items due to potential damage and safety. Therefore, no refunds are given for any items not used under such incidences or should be affected by weather.

Payment for Damaged or Missing Items

By accepting the booking form you are happy for us to take payment on your credit/debit card for any missing/damaged items at replacement cost. We will remind you 4 weeks in advance of the event that we will require a credit/debit card number as a form of security for any missing/damaged goods should there be any. Your details will be deleted from file as soon as the items are returned complete and undamaged or after payment has been taken. If we do need to charge your credit/debit card we will send your receipt along with a description of the goods that were missing/damaged. If you are able to send any missing items back we will be happy to refund you. We strongly recommend that you check the items before they are collected and sign them off when the driver comes to the venue, if you are unable to do this we will check the items at the warehouse and our decision is final.

Manzanita Tree’s & Ostrich Feather Decorations

When hiring either the Manzanita Tree’s with Crystals or any decorations that require Ostrich feathers, we do stress not to let your guests remove any of the items from the display. All of the items on the displays are counted before we leave and will be recounted when we come to pick the goods up. Anything missing will be taken from the holding credit/debit card.

Venues

We always suggest that you let your venue know the final quantity of chairs you require for them to prepare the room with. We do not leave spares behind and will only dress the chairs placed out. Occasionally venues ask us to cover extra chairs that haven’t been paid for, if this is the case we will take this from the holding details on file.

Hire Charges – Period of Hire

The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected.

Payment

The full balance is due 4 weeks prior to your event date and an invoice will be sent 6-8 weeks in advance, if for any reason you don’t receive an invoice please contact us asap. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order. Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items subject to stock. Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event.

Lost, Theft or Damaged Equipment

In the event of loss or theft of the hire equipment the Company will take payment from the holding card and send a copy of the invoice and receipt to the Customer. In the event of damage to the goods, the company will, at its option, charge the Customer in full for the repairs of the goods at cost of new stock.

Charges for replacements of items hired:

£10.00 per chair cover and/or £3.00 a organza sash.  Please contact us for other prices of goods hired.  All costs taken are at replacement cost.

Changes to an order

You can make changes to your order up to the point of 4 weeks in advance of the event. Significant changes to an order may change the quote you originally obtained. Once the invoice has been paid we are unable to offer any refunds for unwanted goods but can offer exchanges subject to stock.  Items can be added on as long as they are in stock at any point.

Cancellation

Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event.

Cancellation Due to Adverse Weather

In adverse weather conditions such as Snow & Ice, it is Ballooniques decision not to deliver/setup hired goods to the venue if it jepordises the safety of our staff. Balloonique will endeavor to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidences. As a gesture of good will, we would be happy to move the event upto 18 months subject to availability.

Termination of Liability

The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.

Quantity of equipment required

If you are unsure of the quantities of the equipment you require yet please don’t worry we just require an estimate for now, until 8 weeks before the event when we will require the full amount to invoice. Once the invoice has been paid we are unable to issue refunds on products no longer required but can exchange the hired items for something else the same price or more.

Law

This contract shall be governed by English Law in the Courts of England.

Balloonique
Unit 26, Wynford Industiral Park
Belbins
Romsey
Hampshire
SO51 0PE

Tel: 02380658560  (9am to 5pm Mon to Fri) Fridays are best to contact us on the mobile
Mobile: 07894253980  (Out of office hours)
Email: balloonique@ymail.com